SHIPPING TIMES & RATES
Currently Riva Jewel is only able to accept online orders to shipping addresses within the United States, and do not ship internationally.
To ensure the secure delivery of your order, Riva Jewel does not ship orders to post office boxes.
Riva Jewel is able to accept post office box addresses for your billing needs.
For each address within the United States, the following charges apply:
Ground Shipping: $0
Please allow 4-5 business days. Items ordered together may not always ship together.
USPS Priority Mail and USPS Express Mail costs may change according to weight, and shipping addresses.
Orders placed before 3:00PM EST Monday through Thursday will be delivered on the following day. Orders placed on Friday, will be delivered Monday.
Sunday and holiday delivery is not available.
Customs, Duties and Taxes: Riva Jewel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages Riva Jewel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Riva Jewel accepts any item that you’d like to return in prefect conditions.
Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 7 days, accompanied by a sales receipt. Some exclusions may apply.
A refund will be made to the purchaser upon request if payment has been received. Cash refunds are not available for returns made at our retail locations.